Frequently Asked Questions

Common answers to your technical concerns.

Do you support older printer models?

Yes, we specialize in legacy hardware. We have a vast archive of drivers and workarounds to get older printers working with Windows 10, 11, and macOS.

Can you really fix my printer remotely?

Absolutely. 90% of printer issues are software or network related. We use secure remote desktop software to view your screen and configure the settings for you. It is safe, fast, and secure.

What is your pricing structure?

We offer a flat fee for basic setup and driver installation. For complex network troubleshooting involving servers or multiple APs, we charge an hourly rate.

Is there a guarantee?

Yes! We offer a "No Fix, No Fee" policy. If we cannot get your printer printing, you do not pay a cent.